Help 911 to help you by signing up with Smart 911 today.
No one plans to call 9-1-1, but now you can plan ahead. Sign up for Smart911 and create your own Safety Profile to give 9-1-1 valuable information about yourself, family members, your home, pets and even vehicles that will automatically display on the 9-1-1 call taker’s screen when you make an emergency call. It’s private and secure and you control what information is in your profile. These details can save valuable seconds or even minutes during an emergency.
Help EMS treat you:
Including information about your family’s medical issues – like heart conditions. allergies and stroke history can help to ensure that EMS will arrive with the appropriate equipment and information to help. If you or your family member cannot effectively communicate with 9-1-1. they will instantly know your location and details on what may be causing your emergency.
Help Police protect you:
The more information you provide to responders. the faster they can determine how to assist you. Today when a child goes missing, it takes time for police to obtain a photo of the missing child. With a Smart911 Safety Profile, police will have that photo instantly. By including all the mobile phones that are tied to your home address. police will have your location immediately, even if your call is dropped.
Help the Fire Department rescue you:
In the event of a fire. your Safety Profile can provide detailed information on your home. You have the ability to include information on how many people live in your house, their bedroom locations, if anyone has mobility limitations, and even descriptions of your pets. Additional details can include utility shut off valves, your floor or apt# if you live in a building, and even access points to your home.
Your information is 100% private
Your family’s profile information is completely private and secure. The details you enter on our secure and protected website are only shared with 9-1-1 dispatchers and first responders in the field. and only when you or your family members dial 9-1-1 .
Smart 911
Frequently Asked Questions
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How do I sign-up?
The process is simple:
- Download the Smart911 app.
- Create a profile.
- Enter any information that you feel is important to share with first responders.
- Create a passcode on your app to keep that information private.
Once this profile is created, it is connected to your cellphone number. Therefore, if you call 9-1-1 from that number, your information will be instantly sent to first responders on the call.
Then, in six months, you will receive a notification to update your information or confirm on your profile that nothing has changed. This ensures first responders receive correct and up-to-date information and avoid the confusion of misinformation.
What if I or someone I know doesn't have a smartphone?
You can assist them with creating a profile using a computer at a public library or on a device of your own. No matter where you create the profile, it is functional so long as it is linked to the individual’s phone number, whether that is a house phone or a flip phone.
What if I'm not great with technology?
If you need help setting up your profile, contact (337) 291-5060. With just a quick phone call, our team members can walk you through setting up your profile so you can feel safe and prepared, too!