It can be easy for most people to become overwhelmed when they have questions but don’t know where to start looking for the answers. This is why we have compiled a list of helpful resources that answer various questions in different categories.
911 FAQ
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Can a first responder find me if I’m using my cell phone?
When calling 911 from a cellular phone, 911 will receive the location of the cell tower
which the call was routed through. On cell phones, which are capable, 911 will receive
the nearest intersecting streets to the caller and an approximate location of where the
caller is located.
What do I do if I accidentally dial 9-1-1?
If you mistakenly dial 911, please do not hang up before the 911 call taker answers and confirms that it is an accidental dial. When 911 receives a hang-up call, we will call you back to determine if you have an emergency, need assistance, or if it was an accidental dial.
What questions may the 911 operator ask?
- What is the location of the emergency?
- What is the emergency?
- When did it occur?
- Who is involved?
- Descriptions of those involved.
- Does anyone need an ambulance?
- Is there weapons or drinking involved?
The 911 call taker is asking several questions, is this delaying a response to my emergency?
As soon as the 911 call taker obtains the location of the emergency, and what type of emergency it is, the information is sent to the emergency dispatchers so that they can dispatch units.
The 911 call taker will remain on the line with you to ask additional questions and will send the additional information to the dispatchers.
Do I have to give my name and address when dialing 911?
Caller’s that are reporting an emergency, or activity, that they are not directly involved in will be asked if they want to leave their name or remain anonymous.
What happens if I dial 911 and I am hearing or speech impaired?
The 911 call takers are able to utilize the Telecommunications Device for the Deaf (TDD/TTY) or Text to 911 to communicate with hearing/speech impaired callers or callers who are unable to speak for any other reason.